Rafaellasportswear.com Website Review & Ratings + Rafaella Coupons
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Rafaellasportswear.com Website Review & Ratings + Rafaella Coupons

Rafaella : Products & Services

Rafaella is a women’s clothing brand. Although Rafaella is also known as Rafaella Sportswear, the items that are available actually cover all styles of clothing for a variety of occasions, from casual wear to work wear. The clothing sold on this website is of good quality and is sold at affordable prices. There is an equal blend of fashionable trends and classic designs to choose from. The range of clothes at Rafaella is accessible to all women because they have both a petite’s range; and a range called Woman-Plus. These cater for women who may find it difficult to find clothing that is a good fit at other stores.

You can also choose to shop their other brands by clicking on the appropriate links. These brands include:

Rafaella has a number of appealing features that make shopping here a pleasant experience. Some of these features include:

  • Size chart- this helpful chart aims to help women to choose the right size of clothing.
  • Live chat- the option to use live chat to speak to a customer service advisor for supporting in making purchases.
  • Detailed information- each item has several clear images and detailed product information.
  • Customer reviews- feedback from previous customers is available for many products.
Rafaella : Company Background

Rafaella was originally founded in 1982 with the aim of meeting the fashion needs of women with a busy lifestyle. Rafaella have a New York based design team who create comfortable styles with quality fabrics.

There are five ways to contact Rafaella. The first is to send an email to support@rafaellasportswear.com. The second is to complete the online email enquiry form which can be found on the ‘contact us’ page of the website. The third option is to use the live chat facility so that you can speak to a representative of the company while you shop. Fourth, you can telephone customer service. The number provided is 1-800-241-1492. Finally, you can contact them in writing. The address given is The Rafaella Group, Attn: Direct Operations, 1411 Broadway, 2nd Floor, New York, NY 10018.

Rafaella : Customer Feedback & Reviews

Rafaella display some customer reviews on their webpage. The majority of the reviews reflect positively on the company. These can be viewed by selecting a product that you like and then clicking on the reviews section. However, there are not reviews for every product. An example of a review taken from the site is as follows:

“Favorite capris, I now have 3 pairs. Yes, I would recommend this to a friend.”

Another satisfied customer has written on their Facebook page:

"I had to share! I just got this AWESOME pair of cords from Rafaella - they are SO comfy and soft! Great for Fall - with flats or tucked into boots!” 

There are also reviews across the Internet about the business. A summary by new-york.newyorklocal.net summarizes the business and says the following:

“This Rafaella Sportswear Inc page was visited 132 times in the last thirty days, what is equivalent to four point four zero customers per day. An astonishing high rate of 5% Smartphone visitors browsing Rafaella Sportswear Inc from the area around New York was measured. Rafaella Sportswear Inc with its 132 webpage-guests seems to be surpassing popular in New York, which had 8058060 visitors in this 30 day period on totaling 89534 companies. So the percentage-proportion is 0.0016% on all the New York visitors. In contrast to New York, the guests on all Athletic Wear-sub pages were in absolute average with 23310 last month visitors on 259 companies (including the 132 from this page). Real-time-statistics: Recently two guests here.”

Rafaella : Business Credibility & Trustworthiness

There is no obligation for companies to become accredited by BBB and Rafaella have chosen not to do so.  This means that BBB do not have a report or a rating for this company.  However, this does not mean that Rafaella do not have business credibility.  They have featured in three issues of Oprah magazine and the length of time that the business has been in operation is evidence of its business credibility.

Rafaella : Website Popularity & Google Ranking

Rafaella has a Google Page Rank of 4 out of 10.  Compete.com estimate that there were 13,158 unique visitors to Rafaella during the month of September 2012 and have given them a page rank of 113,725.  In comparison to four other sites that sell similar products, Rafaella is ranked first with curvyqt.com in fifth position.  Alexa.com have given Rafaela a global page rank of 719,517 and a US page rank of 133128.  Thy say that there re 48 other sites linking in.  Alexa.com also provide some demographic information about Rafaella.  They say that a typical visitor to the site is female, aged between 35 and 44 and is college educated.

Rafaella : Social Media Presence

Rafaella use Facebook, Twitter and Pinterest to connect with their customers and to promote their business.  Their Facebook page has 973 likes and 18 people are talking about the page.   Customers can post comments on this page and Rafaella post updates about their products and promotions.  Rafaella’s Twitter page has 408 followers.  This page is updated on a regular basis with tweets promoting their products or discussing current fashion trends.  The final way that Rafaella use social media to promote their business is Pinterest.  They have 9 boards, 74 pins and 6 likes.  Mot of their pins relate to products on their website.

Rafaella : Website Security & Safety

Rafaella use SSL encryption technology so that when customers input personal or financial information when completing transactions, their details are safe and secure.  Google Safebrowsing Diagnostics also confirm that Rafaella are a safe site.  They state that Rafaella have not acted as a host for malicious software and that they have not acted as an intermediary for the infection of other sites.  They also confirm that Rafaella do not install or download malicious software without the knowledge or the consent of the user.

Rafaella : Pricing & Packages

The pricing at Rafaella is reasonable considering the quality of the products and they compare well with other sites that sell similar products. Some examples of the pricing at Rafaella are:

  • Pants- there are 10 different styles with a number of color options. The cheapest pair of pants costs $40 and the most expensive pair is $45.
  • Skirts- there are four different designs. These are priced between $40 and $50.
  • Dresses- there are 10 styles to choose from. These are priced between $42.99 and $65.

(NB: The number of styles available and the price range displayed here do not include the Petite and Woman-Plus ranges).

There are also some other important points to consider when taking a look at the pricing at Rafaella. These are:

  • Regular promotions.
  • Free shipping on all orders over $75.
  • Many items reduced from their original price or in the sale section of the website.
  • By signing up to the newsletter you can receive exclusive offers and deals.
Rafaella : Shipping Rates & Policies

Rafaella ship their products on business days. These are Monday to Friday. All orders over $75 are shipped free. For orders of less than $75 they offer flat fee shipping rates to Continental US, Alaska and Hawaii. This is $5 for standard ground shipping, $12 for FedEx 2nd day delivery and $20 for overnight delivery. Rafaella also show a useful color coded map that shows how long standard delivery will take depending on your location. Rafaella ship to APO and FPO addresses and these are free if the order is over $100. They do not currently ship to PO Box addresses. Rafaella have a separate page for international deliveries. This shipping rate system differs as it is based on the amount of money that you spend. For example, if you spend up to $99, shipping will cost $36. If you spend over $300, the shipping rate is $68.

Rafaella : Payment Methods Accepted

There are a number of different payment options when paying for your purchases at Rafaella. You simply choose your preferred method of payment at the checkout. These payment options include:

  • PayPal
  • MasterCard
  • American Express
  • Visa
  • JCB
  • Discover
  • Diners Club
  • Google Checkout

There are also a number of payment methods that Rafaella do not accept. These include:

  • Personal checks
  • Money orders
  • Cash
  • COD’s
  • In-store coupons
  • Retail store credit
Rafaella : Returns, Refunds & Exchange Policy

Rafaella want their customers to be completely satisfied with their purchases.  If they are not, they can return these within 30 days of the purchase date.  They must not have been worn or washed and must be returned in the original packaging with the receipt.  Any refunds that are made will be done so in the original form of payment.  For example, if you paid for your purchase with a card, the money will be refunded to the same card.    You can also exchange items by returning the original item with the prepaid return label and then placing a new order.  All returns within the US are free and Rafaella provide their customers with a prepaid return label.

Rafaella : Product images & screenshots
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